Claims Assistance

We're here for you when it matters most. Filing a claim is straightforward, fast, and fully supported.

How to File a Claim

Follow these simple steps to get started.

Call our 24/7 claims hotline or submit your claim online. We'll assign a dedicated claims handler immediately.

Provide relevant details: policy number, incident description, photos, police reports, or medical records.

Our claims team reviews your submission, communicates with you throughout, and processes your claim efficiently.

Once approved, receive your settlement quickly — most claims are resolved within 5 business days.

Report the incident as soon as possible

Document everything — photos, receipts, reports

Have your policy number ready when contacting us

Be honest and thorough in your description

Keep copies of all correspondence and documents

Follow up with your assigned claims handler for updates

For urgent claims or emergencies, call our 24/7 hotline immediately:

+254 733 585054

Available 24 hours a day, 7 days a week.

Our team is ready to guide you through the entire process.